Synaptic
Citizen Experience
To chart a new course, we need to think differently. Synaptic offers a new choice for modernizing constituent services, operations and experience. Embrace a smarter path forward to accelerate change and achieve more while spending far less than the traditional approach.
- The trust & scale of a world class cloud and AI agent platform
- Powerful, pre-built government cloud applications & AI agents
- Accelerated tailoring, integration & enablement
- Fully managed operations with built-in enhancements
- Expert guidance throughout the solution lifecycle
- Rapid migration from legacy applications
Investigation
Streamline investigations with a Salesforce-powered case management solution. From intake and workflow automation to secure collaboration and enforcement, ensure efficiency, compliance, and data-driven decision-making.
- Case Intake & Triage
- Assignment & Workflow
- Field / Mobile
- Evidence & Doc Management
- Correspondence
- Assessment
- Secure Collaboration
- Resolution & Enforcement
- Reports & Dashboards
Licensing & Permitting
Simplify and modernize licensing and permitting with a seamless digital experience for agencies and
constituents.
End to end integration also streamlines maintenance and simplifies compliance and reporting.
- Agency Portal & Administration
- Applicant Portal
- Applications & Intake
- Applicant Support
- Review & Approve
- Issuance
- Renewals, Revisions & Expirations
- Reports & Dashboards
Inspections
Modernize inspections with an integrated, digital workflow. Accelerate assessments and issuances. Simplify reporting and maintenance with a unified platform.
- Administration
- Pre-Inspection
- Templates & Workflows
- Mobile & Off-Line
- Review & Disposition
- Violations & Citations
- Reports & Dashboards
Grants Management
Modernize your grants management process with Synaptic. Our solution simplifies application intake, review, fund disbursement, and compliance tracking.
Ensure efficiency and transparency at every step. Delight grantee’s and streamline the process to remove hassle and improve impact.
- Administration
- Applications & Intake
- Review & Reward
- Tracking & Compliance
- Portal
- Grantee
- Support
- Funding Disbursements
- Renewal & Close Outs
- Reports & Dashboards
Cloud Applications
Citizen Experience
Modernize and streamline core constituent services to improve service while reducing operating cost and complexity.
Our portfolio provides modern cloud-based applications, pre-built for the needs of agencies like yours on Salesforce’s Public Sector Solutions platform. Key services covered including Grants Management, Licensing, Permitting, Inspections and Investigations.
Constituent Self Service
Provides direct access to knowledge, immediate answers to common questions and automated case creation. Provides faster response times to constituents at lower cost.
- Knowledge Base
- Support Request
- Automated Response
Natural Language Forms
Turn complex data entry forms into natural language conversations.
- Complex Data Entry
- Validation Rules
- Data Integration
Employee Self Service
Provides direct access to knowledge, immediate answers to common questions and automated case creation for government employees. Provides immediate response to at lower cost.
- Knowledge Base
- Policy Q&A
- Service Requests
Pre-Built Ai Agents
Recruiting Agents
Synaptic’s AI agents provide natural language access to common data and workflows to accelerate response rates and reduce operating costs.
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Rapid Migration
Leveraging its AI-powered, Solution as a Service platform, Synaptic accelerates migration to Public Sector Solutions from various starting points including:
- Out-dated Salesforce applications
- Other Salesforce clouds
- 3rd party applications
- Custom-built applications
