Synaptic
Customer Connect
Synaptic brings a new choice for modernizing enterprise CRM. The conventional approach led by traditional consultants adds unnecessary cost and delay that just doesn’t make sense anymore. Take the smarter path forward. Achieve more, spend less and go faster with Synaptic Customer Connect.
- End-to-end automation of the customer journey from Sales, through Marketing and Customer Service
- The trust & scale of a world-class cloud and AI agent platform
- Rapid deployment & enablement
- AI agents tailored to your needs
- Fully managed apps & agents with built-in enhancements
- Expert guidance throughout the solution lifecycle
Service Automation
Take your customer service to the next level. Improve retention and loyalty with seamless omnichannel service experiences. Improve response times and efficiency with automated workflows, unified data access, and ai-driven insights.
- Case Management
- Omnichannel Support
- Knowledge Management
- Self-Service
- Scheduling
- Automation & Workflow
- Service Analytics
- Ai-Driven Insights
- Integration & Collaboration
- Reporting & Dashboards
Sales Automation
Modernize and accelerate your sales operations with comprehensive tracking, automation and management. Streamline the sales process, boost productivity, and close deals faster with AI-driven insights and real-time collaboration.
- Lead Management
- Opportunity Management
- Account Management
- Contact Management
- Sales Forecasting
- Automation & Workflow
- Activity Tracking
- Ai Driven Insights
- Integration
- Collaboration
- Reporting & Dashboards
Marketing Automation
Elevate your marketing execution. Deliver personalized, experiences across email, social and mobile to drive engagement and brand loyalty. Increase efficiency and campaign ROI with automation, real-time insights, unified data and comprehensive reporting.
- Email Marketing
- Mobile & Social
- Journey Builder
- Segmentation
- Personalization
- Content Management
- Campaign Analytics
- Integration
- Reporting & Dashboards
Cloud Applications
Sales, Service & Marketing Automation
Modernize your go-to-market and service operations on Salesforce. Synaptic brings pre-built templates for Sales, Service and Marketing
Automation to accelerate your time to value.
SDR Agent
Autonomous engagement with inbound leads, answering product questions, handling objections, and scheduling meetings for sales representatives.
- Inbound leads engagement
- Product questions
- Objection handling
- Meeting schedules
Sales Coach
Autonomous AI tool designed to enhance sales team performance through personalized coaching.
- Personalized feedback
- Buyer simulation
- Pitch practice
- Role-play
Service Agent
Autonomously processes incoming cases and resolves common customer inquiries across multiple channels.
- Customer self-service
- Personalized responses
- Knowledge base access
- Multi-channel engagement
AI Agents
Sales & Service Agents
Step into the new era of CRM. Tap Salesforce’s pre-built Agentforce AI agents to autonomously manage tasks such as lead nurturing, customer inquiries, and personalized support. Built on Agentforce, each of these agents are grounded in your trusted customer data and securely
integrated with your existing CRM environment and workflows.
Agent as a Service
Agentforce
Synaptic’s Ai and CRM experts will plan, build, deploy and operate a custom Agentforce agent tailored specifically for your business and grounded on your proprietary data and knowledge.
Delivered as a fully managed service, Synaptic will monitor for compliance and accuracy and ensure on-going alignment with your evolving needs.
Best-in-Class AI Agent
We bring best practices from years of experience building, deploying and managing AI-powered applications and agents. We start with quick wins and get you on a path to exciting productivity gains with real action-taking and process transformation. Like any technology, getting the full benefit of AI agents takes deep know-how and expertise.
Continuous Improvement
AI systems are never complete on Day #1. Feedback, learning and continuous improvement are fundamental. This starts with observability and analytics, which are included with each of our agent solutions.
Customer-Specific Tailoring
Every business is different in important ways. We leverage common, pre-built components to drive efficiency. We also ensure your distinct needs and character are reflected in both internal and customer-facing agents.
24x7 Monitoring & Support
AI agents never sleep so neither can we! Ensure that the right experience is being delivered around the clock with Synaptic.
