Intelligence At Work
ACCELERATE

Enterprise

TECHNOLOGY | FINANCE | SERVICES

Synaptic

Customer Connect

Modernize CRM at the Speed of Modern Business
SALES AUTOMATION SERVICE AUTOMATION MARKETING AUTOMATION

Synaptic brings a new choice for modernizing enterprise CRM. The conventional approach led by traditional consultants adds unnecessary cost and delay that just doesn’t make sense anymore. Take the smarter path forward.  Achieve more, spend less and go faster with Synaptic Customer Connect.

Customer Connect is built on Salesforce Sales, Marketing and Service Clouds, and delivered as an AI-powered Solution as a Service.  Benefits include:
  • End-to-end automation of the customer journey from Sales, through Marketing and Customer Service
  • The trust & scale of a world-class cloud and AI agent platform
  • Rapid deployment & enablement
  • AI agents tailored to your needs
  • Fully managed apps & agents with built-in enhancements
  • Expert guidance throughout the solution lifecycle
Service Automation

Take your customer service to the next level. Improve retention and loyalty with seamless omnichannel service experiences. Improve response times and efficiency with automated workflows, unified data access, and ai-driven insights.

  • Case Management
  • Omnichannel Support
  • Knowledge Management
  • Self-Service
  • Scheduling
  • Automation & Workflow
  • Service Analytics
  • Ai-Driven Insights
  • Integration & Collaboration
  • Reporting & Dashboards
Sales Automation

Modernize and accelerate your sales operations with comprehensive tracking, automation and management. Streamline the sales process, boost productivity, and close deals faster with AI-driven insights and real-time collaboration.

  • Lead Management
  • Opportunity Management
  • Account Management
  • Contact Management
  • Sales Forecasting
  • Automation & Workflow
  • Activity Tracking
  • Ai Driven Insights
  • Integration
  • Collaboration
  • Reporting & Dashboards
Marketing Automation

Elevate your marketing execution. Deliver personalized, experiences across email, social and mobile to drive engagement and brand loyalty. Increase efficiency and campaign ROI with automation, real-time insights, unified data and comprehensive reporting.

  • Email Marketing
  • Mobile & Social
  • Journey Builder
  • Segmentation
  • Personalization
  • Content Management
  • Campaign Analytics
  • Integration
  • Reporting & Dashboards

Cloud Applications

Applications

Sales, Service & Marketing Automation

Modernize your go-to-market and service operations on Salesforce. Synaptic brings pre-built templates for Sales, Service and Marketing
Automation to accelerate your time to value.

Service Automation
Sales Automation
Marketing Automation
SDR Agent

Autonomous engagement with inbound leads, answering product questions, handling objections, and scheduling meetings for sales representatives.

  • Inbound leads engagement
  • Product questions
  • Objection handling
  • Meeting schedules
Sales Coach

Autonomous AI tool designed to enhance sales team performance through personalized coaching.

  • Personalized feedback
  • Buyer simulation
  • Pitch practice
  • Role-play
Service Agent

Autonomously processes incoming cases and resolves common customer inquiries across multiple channels.

  • Customer self-service
  • Personalized responses
  • Knowledge base access
  • Multi-channel engagement

AI Agents

Agents

Sales & Service Agents

Step into the new era of CRM. Tap Salesforce’s pre-built Agentforce AI agents to autonomously manage tasks such as lead nurturing, customer inquiries, and personalized support. Built on Agentforce, each of these agents are grounded in your trusted customer data and securely
integrated with your existing CRM environment and workflows.

SDR Agent
Sales Coach
Service Agent

Agent as a Service

For Enterprise Solutions
Agentforce

Synaptic’s Ai and CRM experts will plan, build, deploy and operate a custom Agentforce agent tailored specifically for your business and grounded on your proprietary data and knowledge.

Delivered as a fully managed service, Synaptic will monitor for compliance and accuracy and ensure on-going alignment with your evolving needs.

Traditional systems integrators often implement an AI agent, point it at your existing knowledge base, and leave you to figure out the rest. You’re left sifting through logs, analyzing conversations, trying to improve responses and measure success on your own.
At Synaptic, we do things differently. We are there for the entire journey to make sure that not only is your solution delivering the intended outcome on Day #1,  but over time. This is especially important in the dynamic world of AI agents. Agents are fast becoming your 24×7 face to the market. You can’t afford to lose sight of what’s happening on the front lines of this fast-evolving movement and you need the help of experienced experts to keep up with best practices.
Whether you are using a pre-built agent from our catalog, a pre-built agent from Salesforce or a custom agent, Synaptic’s Agent as Service offering ensures your success with the following:

Best-in-Class AI Agent

We bring best practices from years of experience building, deploying and managing AI-powered applications and agents. We start with quick wins and get you on a path to exciting productivity gains with real action-taking and process transformation. Like any technology, getting the full benefit of AI agents takes deep know-how and expertise.

Continuous Improvement

AI systems are never complete on Day #1. Feedback, learning and continuous improvement are fundamental. This starts with observability and analytics, which are included with each of our agent solutions.

Customer-Specific Tailoring

Every business is different in important ways. We leverage common, pre-built components to drive efficiency. We also ensure your distinct needs and character are reflected in both internal and customer-facing agents.

24x7 Monitoring & Support

AI agents never sleep so neither can we! Ensure that the right experience is being delivered around the clock with Synaptic.

Discover the Power of Solution as a Service
The modern approach to enterprise software
Chat with an AI Solutions Expert
Get real-time answers about SolaaS
Talk to Agent Dash