AI, AgentForce & Data Cloud
Building AI solutions that drive real value is no small feat, which is where we come in. At Synaptic, we leverage Salesforce’s Agent Force to automate tasks, enhance decision-making, and seamlessly connect systems, making AI work smarter for your business. Whether you are looking to streamline operations, elevate customer experiences, or unlock powerful insights from data, our expert team designs AI-driven solutions that tackle your most complex challenges. Let us turn AI into a competitive advantage for your organization, efficient, intelligent, and built for real impact.
AI thrives on rich, high-quality data—that’s why Synaptic uses Salesforce’s Data Cloud to help organizations transform fragmented information into powerful, real-time insights that drive smarter decisions and better outcomes. With Data Cloud, we seamlessly integrate data across systems, creating a unified, 360-degree view of your business. Whether you need to personalize customer experiences, enhance analytics, or fuel AI-driven automation, our expertise ensures you harness the full potential of Data Cloud to unlock new levels of efficiency, intelligence, and growth.
Custom AI Agent as a Service
Agentforce
AI Agent For Healthcare
- Job Posting Assistant
- Candidate Analyzer
- Interview Assistant
AI Agents For Government
- Constituent Self-Service
- Employee Self-Service
- Natural Language Forms
Salesforce Industries
Scaling, operating, and evolving the Salesforce platform can be complex for enterprises, government agencies, and partners. That is where our Salesforce Industries practice comes in. We go beyond technology implementation—we deliver measurable impact. Using the power of Salesforce, we help organizations enhance services, boost efficiency, and reduce costs to better serve their communities.
Our expertise includes:
- Salesforce Health Assessment to uncover implementation challenges and identify opportunities for optimizing your Salesforce platform.
- Velocity and Omni Studio Migration to the latest Salesforce tools and processes.
- Performance tuning to determine and resolve the root causes of performance issues.
- Salesforce Architecture best practices and technical coaching to help you tackle key challenges.
- DevOps coaching to help you address the unique issues of CI/CD automation for Salesforce.
- Managed Services for maintenance, enhancements, and governance
- AI powered tools to select the best approach for migrating your current apps to Salesforce.
Solution on Demand for Industries
Constituent Services & Operations
AI Agents for Public Sector Solutions
Rapid Migration to Salesforce Industries
Salesforce Health Cloud
Our healthcare experts leverage Salesforce Health Cloud to solve complex challenges for our Health Care clients, helping organizations enhance patient and member engagement, modernize call centers, coordinate care for patients and members, and expand alternative care delivery capabilities like telemedicine and home health.
A key to our success is centralizing critical patient/member data through advanced integrations with Electronic Medical Records (EMR)s, claims systems, and other healthcare platforms. These seamless connections provide a 360-degree view of patients, members, and providers—empowering organizations to deliver better care, improve satisfaction, and drive meaningful outcomes.
Additionally, Synaptic has created a robust AI-powered solution for managing provider relations. Our platform empowers payers and providers to efficiently manage very aspect of the provider relationship, from recruitment and contracting to credentialing, privileging, and onboarding. With AI-driven automation, our clients have enhanced efficiency and built stronger connections within their provider communities.
Solution on Demand for Healthcare
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Provider Relationship / Network Management
AI Agents For Health Cloud
Rapid Migration to Health Cloud
Salesforce Public Sector Solutions
At Synaptic we specialize in Salesforce Public Sector Solutions (PSS), offering in-demand expertise that is both scarce and essential for successful modernization. Our approach combines AI-powered tools, innovative strategies, and deep Salesforce expertise to help public sector organizations transform with speed and efficiency.
Beyond our expertise, our dedicated PSS and Public Health teams provide pre-built solutions for key use cases and a proven methodology designed to eliminate common roadblocks in public sector transformation. By focusing on Speed, Cost, Quality, and Innovation—and eliminating the traditional SI Tax—we accelerate project timelines, reduce risk, and lower the total cost of ownership, all within the Salesforce ecosystem.
Solution on Demand for Government
Constituent Services & Operations
AI Agents for Public Sector Solutions
Rapid Migration to Public Sector Solutions
Core Salesforce Sales, Service, & Marketing Clouds
At Synaptic, we specialize in implementing Salesforce Sales Cloud, Service Cloud, and Marketing Cloud to help businesses streamline operations, enhance customer relationships, and drive sustainable revenue growth. With our deep expertise in these Salesforce solutions, we design and implement scalable systems that empower organizations to automate workflows, gain real-time insights, and improve team collaboration.
Whether you are looking to…
- Optimize your sales process with lead and opportunity management, Contact and Account Management, pipeline tracking, and AI-driven forecasting.
- Elevate the performance of your call center with intelligent case management, self-service portals, and omnichannel support.
- Launch targeted marketing campaigns with personalized automation, customer journey tracking, and data-driven insights.
Our team of Healthcare and Salesforce experts work closely with your team to ensure a customized implementation designed to address your most challenging patient, member, and provider situations. From initial strategy and configuration to ongoing support and optimization, we help you unlock the full potential of Salesforce.
Solution on Demand for Enterprise
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Custom AI Agent as a Service
Agentforce
Youreka
As a Salesforce-native solution, Youreka equips field technicians, in both an online and offline mode, with the tools they need to provide smarter, faster, and more efficient service. Its AI-driven recommendations, dynamic decision trees, and image capture capabilities ensure that users gather precise, consistent, and actionable data in real time. By seamlessly integrating with Salesforce, this rich field data enhances Salesforce’s AI tool, Agent Force, enabling organizations to make data-driven decisions based on high-quality, on-the-ground insights. With Youreka, field teams can work confidently, knowing they have the right information at their fingertips to complete tasks accurately and efficiently.
Youreka delivers measurable value to clients by streamlining workflows, reducing manual errors, and enhancing compliance. Its guided, adaptive processes dynamically adjust to user inputs, ensuring that technicians capture the most relevant data at every step. This not only improves operational efficiency but also strengthens service quality and regulatory adherence. By optimizing field operations, increasing productivity, and transforming raw data into actionable insights, Youreka helps organizations drive continuous improvement and deliver superior service experiences.
Solution on Demand for Government
Constituent Services & Operations
AI Agents for Public Sector Solutions
Rapid Migration to Public Sector Solutions
“Synaptic is changing the game by combining high-impact Health Cloud solutions with unmatched time to value and economics.”
REHAN MIRZA
Chief Growth Officer
Verifiable
