March 18, 2025
The new software delivery model – referred to as “Solution as a Service” – provides a compelling alternative to traditional Systems Integration and marks a new chapter in enterprise software. Baltimore, MD – Synaptic, long-time Salesforce partner and creator of software innovator Youreka Labs, today released a new, AI-driven approach to industry software solution delivery that significantly reduces costs and accelerates time-to-value compared to the traditional labor-based model used by Systems Integrators (SI). The new model allows enterprises, mid-sized businesses and government organizations to take advantage of modern software and AI innovation without the historically heavy burden of high implementation and support costs from traditional SI’s.
“In the Salesforce ecosystem, SI’s consume 75%+ of the 3-year project spend in a typical vertical CRM cloud application and/or AI agent implementation,” said CEO and serial enterprise tech entrepreneur, Bill Karpovich. “With our approach, businesses and government agencies gain access to tailored, leading-edge software solutions with 50%+ savings of money and time compared to the traditional approach. This transition is long overdue and we are just getting started with the efficiency gains.”
Synaptic’s new approach – referred to a “Solution as a Service” – not only improves the efficiency of solution delivery, but it also reduces project risk and improves quality by reducing customization with pre-built apps and agents, embedding architecture best practices directly into the delivery tooling, and automating error prone work traditionally delegated to low skill / low experience resources.
Solution as a Service also better aligns customer and vendor incentives by billing on a fixed fee basis for business outcomes and spreading payments out over time as the customer realizes value from the live application. Traditional SI’s bill up-front for labor hours before a solution actually goes into production which incentivizes the drawn-out and costly implementations that plague traditional solution delivery.
Finally, Synaptic’s Solution as a Service offerings address many of the post-production challenges in the traditional model. Rather than tossing software over the proverbial wall to support teams, Synaptic’s offerings are fully managed services including 24×7 support, monitoring, proactive analytics and accountable SLA’s. On-going maintenance and enhancements are also included for no additional charge to ensure continuous improvement and to address the hidden burden of change orders that often surface with the traditional approach. Operations and rapid evolution are particularly important in the fast-changing realm of AI agents. Synaptic’s “Agent as a Service” offering ensures AI agents are continuously monitored, governed, and improved.
“With cloud computing, we have made significant progress democratizing enterprise software,” said Karpovich. “Now, with the power of AI, we are simplifying the ‘last mile’ of implementation and support. This will open tremendous opportunities for business and government leaders looking improve their organizations through modern software.”
Synaptic is backed by investors Boulder Ventures, Inner Loop Capital, Bloomberg Beta and Cofactor Ventures.
Learn more at www.synaptic.build.
