Synaptic's Focus on Outcome-based AI Featured in CityBiz
CityBiz
Baltimore-based Synaptic Era is leveraging recent round of seed funding to build a business model on its emerging solution-as-a-service and agent-as-a-service operations, with CEO Bill Karpovich pushing an outcome-based agenda.
Synaptic Featured in CRN: Leading the Vertical AI Agent Revolution
CRN
Synaptic is transforming how businesses engage with AI through our innovative “solution-as-a-service” model that delivers real outcomes, not just billable hours. Featured in CRN, our approach combines prebuilt industry-specific AI agents with comprehensive managed services, helping healthcare, government, and technology organizations safely implement AI solutions that create immediate value.
Synaptic CEO Bill Karpovich Comments in CRN on Salesforce's Acquisition of Informatica
CRN
CRN talked with Bill Karpovich to get his commentary on Salesforce’s newly announced plan to acquire Informatica, and what it reveals about Salesforce’s overall AI Strategy.
Synaptic Releases AI Agents for Healthcare, Government & High Tech
Baltimore, MD, May 20, 2025 — Synaptic Era Inc., vertical AI agent and app builder, today released new industry AI agents that make it simple for healthcare, government and technology organizations to provide conversational, ChatGPT-like service experiences for their customers. Built on Salesforce’s Agentforce, the offerings are secure, scalable, trustworthy and aligned to the respective industry compliance requirements.
Solution as a Service Customers Spend 50% less for Industry App Delivery
Announcement
Since releasing its Solution as a Service offerings in March of 2025, Synaptic has announced that 2 customers have saved over 50% on the industry application deployments on Salesforce using the new approach
Join Synaptic at Salesforce World Tour in NYC
We’re excited to see everyone at World Tour NYC on the 21st! Stop by to discuss our innovative Industry agents and the exciting solutions we’re developing. Don’t miss the opportunity to see our Live Web Agent in action—we’d love to show you a personalized demo using YOUR website.
Synaptic Comes Out of Stealth - Featured in Potomac Tech Wire (April 2025)
Potomac Tech Wire
Synaptic Comes Out of Stealth with Funding, AI Agents and Salesforce Acceleration
We’re excited to share that Synaptic was recently featured in Potomac Tech Wire! The article highlights our innovative approach to AI-powered solutions and how we’re transforming the healthcare industry.
Data Cloud and Agentforce: Unraveling the Connection
Mark Miller
In the world of Salesforce, there’s been some confusion about the relationship between Data Cloud and Agentforce. Synaptic’s AI Practice Lead, Mark Miller provides insights on why Data Cloud is an essential component of every Agentforce project.
Synaptic Emerges from Stealth with AI-Accelerated Delivery of Apps and Agents on Salesforce
Press Release
Synaptic, long-time Salesforce partner and creator of software innovator Youreka Labs, today released a new, AI-driven approach to industry software solution delivery that significantly reduces costs and accelerates time-to-value compared to the traditional labor-based model used by Systems Integrators (SI). The new model allows enterprises, mid-sized businesses and government organizations to take advantage of modern software and AI innovation without the historically heavy burden of high implementation and support costs from traditional SI’s.
Unlocking the Potential of Agentforce AI in Healthcare: Overcoming Barriers to Adoption in Providers
Mark Miller
The healthcare industry stands on the brink of a technological revolution, with artificial intelligence (AI) solutions like Agentforce promising to transform patient care and streamline operations. However, despite its immense potential, the adoption of AI in healthcare is progressing at a slower pace than many anticipated. This blog explores the opportunities Agentforce AI presents, the barriers hindering its adoption, and how these challenges can be addressed.
Revolutionizing Government Agency Services: The No Wrong Door Approach with Agentforce
Bojan Cubela
Government agencies nationwide have a significant opportunity to revolutionize how they serve constituents through the No Wrong Door (NWD) Approach. This strategy ensures that individuals seeking assistance can access the right services without facing delays, dead ends, or unnecessary repetition.
Building a Sustainable Knowledge Base for Virtual Agents in Enterprise Call Centers
Mark Miller
Delivering exceptional customer service requires more than deploying cutting-edge AI tools like Salesforce’s Agentforce—it demands a robust and sustainable system for maintaining the knowledge base that powers virtual agents. For enterprise call centers, this is often the most challenging aspect of implementing customer-facing virtual agents. Without an effective process, knowledge bases can quickly become outdated, leading to inaccurate responses and frustrated customers.
