Data Cloud and Agentforce: Unraveling the Connection
Mark Miller
In the world of Salesforce, there’s been some confusion about the relationship between Data Cloud and Agentforce. Synaptic’s AI Practice Lead, Mark Miller provides insights on why Data Cloud is an essential component of every Agentforce project.
Synaptic Emerges from Stealth with AI-Accelerated Delivery of Apps and Agents on Salesforce
Press Release
Synaptic, long-time Salesforce partner and creator of software innovator Youreka Labs, today released a new, AI-driven approach to industry software solution delivery that significantly reduces costs and accelerates time-to-value compared to the traditional labor-based model used by Systems Integrators (SI). The new model allows enterprises, mid-sized businesses and government organizations to take advantage of modern software and AI innovation without the historically heavy burden of high implementation and support costs from traditional SI’s.
Unlocking the Potential of Agentforce AI in Healthcare: Overcoming Barriers to Adoption in Providers
Mark Miller
The healthcare industry stands on the brink of a technological revolution, with artificial intelligence (AI) solutions like Agentforce promising to transform patient care and streamline operations. However, despite its immense potential, the adoption of AI in healthcare is progressing at a slower pace than many anticipated. This blog explores the opportunities Agentforce AI presents, the barriers hindering its adoption, and how these challenges can be addressed.
Revolutionizing Government Agency Services: The No Wrong Door Approach with Agentforce
Bojan Cubela
Government agencies nationwide have a significant opportunity to revolutionize how they serve constituents through the No Wrong Door (NWD) Approach. This strategy ensures that individuals seeking assistance can access the right services without facing delays, dead ends, or unnecessary repetition.
Building a Sustainable Knowledge Base for Virtual Agents in Enterprise Call Centers
Mark Miller
Delivering exceptional customer service requires more than deploying cutting-edge AI tools like Salesforce’s Agentforce—it demands a robust and sustainable system for maintaining the knowledge base that powers virtual agents. For enterprise call centers, this is often the most challenging aspect of implementing customer-facing virtual agents. Without an effective process, knowledge bases can quickly become outdated, leading to inaccurate responses and frustrated customers.
